Terms & Conditions
1. GENERAL PROVISIONS:
The purpose of these general conditions is to define the rights and obligations of the parties concerning the sale of products distributed and developed by WELLNESS THEORIES (hereinafter WELLNESS THEORIES), a Luxembourg company with a capital of € 100,000 (one hundred thousand euros), established and having its registered office at L-1330 Luxembourg, 28, Boulevard Grande-Duchesse Charlotte, registered in the Luxembourg Trade and Companies Register under number B 292536. These General Terms and Conditions of Sale, and any subsequent terms and conditions published on the WELLNESS THEORIES website, shall take precedence over all other written or oral commitments previously made by WELLNESS THEORIES.
As part of the online sale of WELLNESS THEORIES products, the Buyer (as defined in Article 2 hereof) acknowledges having read and accepted unconditionally and without reservation the content and application of these terms and conditions, even without formally signing them.
Any purchase on the site implies full and unconditional acceptance of the GTC.
WELLNESS THEORIES' general or special terms and conditions apply in all circumstances and take precedence over any general terms and conditions of the Buyer.
Special conditions may apply to certain products and will be specified in this case when the corresponding item is presented on the WELLNESS THEORIES website.
WELLNESS THEORIES reserves the right to modify these conditions at any time and the general conditions found on the website at the time the products are ordered will systematically apply to the contractual relationship with any Buyer.
2.DEFINITIONS:
2.1 "Contract" shall mean all documents binding WELLNESS THEORIES: these general terms and conditions, the online sales form available on the WELLNESS THEORIES website.
2.2 "Buyer" shall mean any individual or legal entity having purchased WELLNESS THEORIES products via the website
2.3 "Site" shall mean the website operated by WELLNESS THEORIES via which any Buyer may order products offered for sale.
2.4 "Products" shall mean any movable goods and/or services that may be acquired by any Purchaser via the WELLNESS THEORIES website.
2.5 "Parties" shall mean the Purchaser and WELLNESS THEORIES.
2.6 "Force Majeure" shall mean any unforeseeable and/or irresistible event external to WELLNESS THEORIES, or any data unknown to science at the time the Products are ordered.
3. COMMANDE :
3.1. Toute commande par l’Acheteur s’effectuera en principe en ligne, via le Site, sur base des données publiées sur le site (l’image et la description des Produits peut être modifiées par la suite). Il est interdit aux mineurs de moins de 18 (dix-huit) ans de commander sur le Site.
Il sera cependant loisible à tout Acheteur, via un courriel, téléphone, et/ou formulaire de contact adressé à WELLNESS THEORIES comprenant ses coordonnées téléphoniques complètes et les motifs de sa demande, de faire état de demande(s) particulière(s). L’absence de réponse à toute demande adressée dans les 15 (quinze) jours de l’envoi du courriel vaudra refus par WELLNESS THEORIES.
3.2. Le choix et l’achat des Produits relèvent entièrement de la responsabilité de l’Acheteur, particulièrement en ce qui concerne la pertinence de l'achat par rapport à ses besoins ou souhaits. Il incombe à l’Acheteur de vérifier personnellement l'exactitude de sa commande avant toute validation. La validation de la commande se fait par votre acceptation des présentes CGV, que l’Acheteur reconnait avoir consultées et avoir acceptées en procédant au paiement.
3.3. Il appartient à tout Acheteur souffrant notamment d’allergies, d’intolérances, de pathologies psychologiques, de maladies, de troubles hormonaux, de simples gênes, étant en état de grossesse, ayant le statut de femme allaitante, de consulter son médecin traitant et/ou tout professionnel de santé préalablement à tout achat de Produits.
3.4. La disponibilité du Produit sera en principe indiquée sur le Site. Une indisponibilité (après commande par l’Acheteur) peut cependant arriver exceptionnellement en raison de la gestion des stocks de Produits en temps réel. En pareille circonstance, la commande sera annulée et l’Acheteur avertit par WELLNESS THEORIES.
3.5. Tout Acheteur achète exclusivement pour son propre compte et son propre usage et ne pourra pas revendre les Produits par la suite.
3.6. L'Acheteur s'engage à fournir des informations exactes et complètes tant pour la livraison que pour la facturation des Produits. En cas d'erreur ou de modification, l'Acheteur s'engage à contacter au plus vite pour une rectification.
3.7. Pour effectuer une commande, tout Acheteur devra :
• se connecter à son compte client, en en créant un si nécessaire, ou continuer en tant qu'invité ;
• Sélectionner les articles et indiquer les quantités souhaitées, puis les ajouter à son panier. Le contenu est vérifiable à tout moment ;
• Finaliser la commande en cliquant sur "panier" ;
• Choisir le mode de livraison et compléter l’adresse de livraison ;
• Sélectionner le mode de paiement, prendre connaissance et accepter l'intégralité des CGV, puis procéder au paiement sécurisé.
3.8. Le paiement de la commande implique une acceptation pleine et entière des CGV.
Un courriel de confirmation sera envoyé à l'Acheteur après validation de la commande et du paiement.
3.9. Toute commande fera l’objet d’un envoi d’une facture exclusivement par courriel et au format électronique choisi par WELLNESS THEORIES.
3.10. Pour commander, l’Acheteur devra placer les Produits choisis dans son panier. Encore une fois, il lui incombera de vérifier personnellement l'exactitude de sa commande.
3.11. La commande devient irrévocable pour l’Acheteur, après paiement, dès qu’elle est confirmée par la réception du courriel afférent envoyé par WELLNESS THEORIES, sauf à faire valoir par la suite le droit de rétractation.
3.12. L’Acheteur, par son achat, certifie avoir la capacité juridique nécessaire selon la législation de son pays de résidence pour effectuer des achats sur notre Site.
Un deuxième courriel informera l’Acheteur de l'expédition de ses articles une fois que la commande sera préparée.
Il sera possible à l’Acheter de suivre l’état d'acheminement des Produits commandés grâce aux informations de suivi fournies dans le deuxième courriel ou en se connectant sur son compte client.
En cas de défaut de réception soit du courriel confirmation, soit du courriel d’expédition, l’Acheteur pourra contacter WELLNES THEORIES à l'adresse suivante : contact@wellnesstheories.com.
3.13. L’Acheteur ne peut en aucun cas transférer/céder sa commande à qui que ce soit.
3.14. WELLNESS THEORIES se réserve le droit d'annuler ou de refuser une commande pour des raisons légitimes, telles que notamment :
• La violation des CGV ;
• Une utilisation frauduleuse du compte de l’Acheteur ;
• L'indisponibilité d'un produit suite à une erreur dans le chef du fournisseur ou de gestion des stocks ;
• Des erreurs techniques lors du paiement ;
• un retrait du produit par une autorité ou administration.
WELLNESS THEORIES shall not be liable for any of the foregoing.
4. CUSTOMER ACCOUNT:
4.1. The Buyer may create an account to access additional functionalities, such as order tracking, purchase history and personal data management.
4.2. When creating a customer account, in addition to providing full personal contact details, the Buyer must enter a valid e-mail address and choose a password known only to him/her in order to ensure secure access to the Buyer's account.
4.3. It is the sole responsibility of the Buyer to maintain the confidentiality of this password and not to share it with third parties.
4.4 It is forbidden for the Buyer to order products for persons other than himself/herself.
4.5. The Buyer hereby acknowledges that he/she is solely responsible for any activity originating from his/her customer account.
4.6. WELLNESS THEORIES must be notified immediately of any data leaks concerning the Buyer's customer account.
In the event of suspected use of the Buyer's login and password by a third party, the Buyer undertakes to inform WELLNESS THEORIES immediately in order to proceed with a change of password and/or to request closure of the customer account concerned.
5.PAYMENT:
5.1. Payments may be made by credit card (Visa, MasterCard, CB, Maestro, Amex), PayPal, or any other means offered on the Site.
Transactions are secured via an encryption system that complies with current standards. WELLNESS THEORIES has no access to the Buyer's bank details.
5.2. In the event of payment failure, the order will be automatically cancelled and the Buyer informed by e-mail.
5.3. The total amount of the order (including products and delivery charges) is debited from the customer's credit card at the time of validation of the transaction, i.e. immediately after confirmation of the order by the customer.
6. TRANSPORT :
6.1. The cost of transport is indicated on the day of the Buyer's order. The sale price will be increased by transport costs which will be indicated on the day of the order. Transport costs may vary according to the weight of the Products ordered and the destination.
6.2. Sales may only be made to the following countries: France, Belgium, Luxembourg, Spain, Italy, Germany, Netherlands, Monaco.
6.3. All orders are processed the same day provided that the order is placed from Monday to Friday between 8:00 am and 4:00 pm. Otherwise the order will be processed on the next working day before 10:00 am.
6.4. Orders are not processed, shipped or delivered on Sundays or public holidays. The usual delivery times are between 3 (three) and 7 (seven) working days (relay point or home delivery) from the validation of the order.
6.5. Delivery delays may occur from time to time.
In the event of a prolonged delay (exceeding 4 - four - days at least) in the shipment of the order, WELNESS THERORIES will contact the Buyer by e-mail or telephone.
6.6. WELLNESS THEORIES shall be solely responsible for any failure in transport except in cases of Force Majeur such as strike, bad weather, pandemic.
Once the order has been shipped, the Purchaser will receive a shipping confirmation e-mail containing the tracking number for the delivery. The tracking number will also be accessible in the reserved customer area on the site.
6.7. If the item ordered by the Buyer has arrived at its destination damaged, or if there is a lack of conformity between the delivery and the order, the Buyer shall inform as soon as possible (and in accordance with the GTC) by e-mail to contact@wellnesstheories.com who will process the Buyer's request as quickly as possible.
By mutual agreement of the Parties, the Buyer undertakes to check the condition of the products upon receipt of the order and to report any defects within 3 (three) working days.
7. RIGHT OF WITHDRAWAL AND REFUND
7.1 WELLNESS THEORIES offers a one hundred percent (100%) money-back guarantee for 14 (fourteen) calendar days (starting the day after the day of delivery) for all Purchasers.
7.2. If a Buyer has purchased a Product and is not satisfied with it, prior to any opening/use of the Products ordered, the Buyer may request a refund from WELLNESS THEORIES of its purchase, subject to returning the Product(s) to WELLNESS THEORIES (who will bear the related costs) within the time limits indicated (the date of deposit of the Product to be returned with the postal service provider being taken as proof) and subject to the conditions that follow.
7.3. All Product returns must :
- make use of the withdrawal form provided for this purpose (available on the Site) or by any other unambiguous written statement clearly expressing the Purchaser's wish to withdraw. This declaration must be made before the expiry of the deadline and may be sent by e-mail to contact@wellnesstheories.com. ;
- Under no circumstances may the Product be opened and/or used.
- The Product must be returned in perfect condition and in its original packaging,
- The Purchaser shall have a period of 14 (fourteen) days, commencing on the day following the date of the decision to cancel, to return the order to WELLNESS THEORIES.
- If the returned Product is not received by WELLNESS THEORIES, it will be the customer's responsibility to trace the shipment, failing which no refund will be made.
7.4. Any refund will normally be made within 7 (seven) days of receipt of the Products returned by the Purchaser and after verification by WELLNESS THEORIES.
In the event that the returned Products do not meet the above conditions, the refund may be refused or reduced.
8. PRICING AND BILLING :
8.1. The prices charged by WELLNESS THEORIES are those indicated on the Site on the day of the order by the Buyer.
8.2 WELLNESS THEORIES also offers group purchasing (product bundles), which allows customers to benefit from special discounts and promotional offers, priority on new products or additional services.
9. GUARANTEES :
9.1 WELLNESS THEORIES undertakes to supply Products that conform to the description on the Site on the date of the order and that are free of defects. WELLNESS THEORIES shall be liable to the Buyer for any lack of conformity which exists at the time of delivery of the Products and/or which appears within two years of delivery of the Products.
9.2. Warranties do not cover defects resulting from improper use or maintenance of the Products ordered.
9.3. Any Buyer, in the event of a defect established by the latter concerning the Products ordered, may request WELLNESS THEORIES to proceed with a repair, replacement or refund, as the case may be.
10. RESPONSIBILITY :
10.1. Any failure by the Buyer to comply with these general terms and conditions shall necessarily engage its responsibility and shall exonerate WELLNESS THEORIES from all liability.
10.2. In particular, the Buyer is solely responsible for the data he/she shares with WELLNESS THEORIES via the Site.
The Buyer is also solely responsible for the accuracy of all contact information that he/she provides and that is essential or simply useful for the delivery of the Products, such as last name, first name, complete address (number, street, postal code, floor, apartment number, locality, P.O. box, etc.) and WELLNESS THEORIES disclaims all liability in the event of false and/or incomplete information.
10.3. The Buyer acknowledges and agrees that under no circumstances are the Products intended to diagnose, treat, cure or prevent any disease.
In addition to what has already been indicated above, the Buyer must scrupulously respect the dosage and instructions for use accompanying the Product ordered.
Purchasers undergoing medical treatment are obliged to consult their doctor before purchasing any Products.
Purchasers with allergies are also required to consult their allergist before purchasing any Products.
Any Buyer who is pregnant or to be considered as a nursing mother shall be solely responsible for the compatibility of the Products ordered with her condition.
The Buyer is responsible for verifying, prior to purchase, that the Product complies with all standards applicable to the country of delivery and/or use.
WELLNESS THEORIES declines all responsibility for side effects resulting from improper use of the products or in the event of medical incompatibility.
10.4 Under no circumstances may the Products be administered to minors.
10.5 WELLNESS THEORIES shall not be liable for damages resulting from improper or unintended use of the Products ordered by the Buyer, or from errors in handling. It is expressly agreed that WELLNESS THEORIES shall not be liable for any damages whatsoever affecting the Buyer, its family or third parties to the order, including but not limited to loss of use, loss of profits, loss of opportunity, loss of enjoyment, inability to work and/or exercise resulting from the Buyer's failure to fulfill any of its obligations.
In the event of Force Majeure, WELLNESS THEORIES shall not be liable for any damages whatsoever affecting the Purchaser, his family or third parties to the order.
In all cases, and in the event that WELLNESS THEORIES is held liable in accordance with the present terms and conditions, the Purchaser agrees that the maximum amount of damages that WELLNESS THEORIES may be ordered to pay shall in any event be capped at 10 (ten) times the amount of the last order for Products.
11. PRIVACY AND DATA CONFIDENTIALITY :
11.1 WELLNESS THEORIES carries out its missions with the utmost confidentiality and respect for the privacy of each individual.
11.2. The personal data of any Purchaser, shall remain the exclusive property of any Purchaser and shall be exclusively intended for the internal use of WELLNESS THEORIES (except for the purposes of transport and/or payment for the Products and strictly concerning the data necessary therefor). These are processed in accordance with the provisions of the General Data Protection Regulation ("RGPD").
11.3 WELLNESS THEORIES refuses to sell or share data to third parties (except for the strict needs of the operation of the Site and possibly at the request of a Luxembourg or foreign administration).
11.4. The Buyer consents to the cookies generated being stored by WELLNESS THEORIES during any connection to the Site.
11.5. Purchasers have a right of access to their personal data and have the right, where applicable, to rectify such data as provided for by law. To do so, Purchasers may contact the WELLNESS THEORIES data protection officer by e-mail at contact@wellnesstheories.com.
Buyers may also modify their personal data directly in the customer area.
11.6 Purchasers expressly authorize WELLNESS THEORIES to collect and process their personal data in connection with the Contract.
11.7 The Buyer's data will be kept for 5 (five) years after the last order for Products.
12. INTELLECTUAL PROPERTY :
12.1. All trademarks, designations, logos, drawings on the Products and/or on the website as well as all graphic and visual elements are the exclusive property of WELLNESS THEORIES. In accordance with the law of April 18, 2001 (as amended) relating to copyright and related rights, the reproduction and distribution of any element belonging to WELLNESS THEORIES is prohibited without the prior and express authorization of WELLNESS THEORIES.
12.2. All Purchasers shall refrain from counterfeiting, allowing counterfeiting or encouraging counterfeiting in any way whatsoever of WELLNESS THEORIES' products. WELLNESS THEORIES therefore reserves the right to take all actions necessary to enforce its copyrights and full ownership of its documentation, creations, productions or programs. The Buyer undertakes to take all necessary measures to prevent their distraction, reproduction or copying, assignment or transmission to third parties as well as to actively cooperate with WELLNESS THEORIES at WELLNESS THEORIES' first request.
Any breach of the foregoing shall be deemed to be gross negligence on the part of the Buyer.
12.3. Any Buyer grants WELLNESS THÉORIES the right to reproduce free of charge any comments and/or publications (accompanied by any photographs) made by the Buyer in question on any social networks/websites. The Buyer may, however, request the removal of the publication.
13. COMPLAINTS :
All complaints must be addressed to WELLNESS THEORIES, by e-mail at the following address contact@wellnesstheories.com or by registered mail to the postal address indicated on the Site.
Claims are usually processed within 10 (ten) working days.
In support of any claim, the Buyer must provide proof of purchase and, if necessary, photographs to substantiate the claim.
In the event of disagreement, in addition to an amicable settlement, the Buyer may refer the matter to the competent courts.
14. AMICABLE DISPUTE RESOLUTION :
In the event of a dispute, the Purchaser is invited to contact WELLNESS THEORIES customer service to attempt to find an amicable solution.
The Buyer may also use the European online dispute resolution platform (ODR) accessible at the following address: http://ec.europa.eu/odr.
15. ESCAPE CLAUSE :
15.1. The invalidity or unenforceability of any of the provisions or clauses of the contract binding the Buyer to WELLNESS THEORIES, including in particular these general terms and conditions, shall not affect the validity of the other provisions or clauses of the Contract, which shall remain fully valid.
15.2. The Parties agree to use their best efforts to replace by mutual agreement any invalid or unenforceable provision or clause with a valid and enforceable clause, the effect of which is as far as possible identical to that provided for by the disputed provision or clause. The obligations of the parties arising from an invalid or unenforceable provision or clause are suspended until it is replaced in the contract.
16. NULLITY-DIVISIBILITY :
If any of the clauses included in these conditions, or its application to any person or legal entity or situation, is found to be invalid, the remainder of the conditions, or the application of the clause to other persons or legal entities or situations, shall not be affected.
17. DISPUTES, APPLICABLE LAW AND JURISDICTION :
All provisions of these terms and conditions are governed by Luxembourg law.
Even if WELLNESS THEORIES prefers an amicable agreement, all disputes arising from the agreement of the Parties shall be subject to the express and exclusive jurisdiction of the Luxembourg courts, notwithstanding multiple defendants or third-party claims, even for emergency or conservatory proceedings, summary proceedings or by petition. By accepting the Contract, the Buyer expressly accepts the foregoing.
18. CONTACT :
If you have any questions or complaints, please contact customer service at
E-mail : contact@wellnesstheories.com
At the telephone number indicated on the Site: Available from Monday to Friday, from 9:00 am to 5:00 pm
Via contact form: Accessible directly on our Site.
