Terms and Conditions of Sale

1. GENERAL PROVISIONS:

The purpose of these general terms and conditions is to define the rights and obligations of the parties concerning the sale of products distributed and developed by WELLNESS THEORIES (hereinafter WELLNESS THEORIES), a Luxembourg company with a capital of €100,000 (one hundred thousand euros), established and having its registered office at L-1330 Luxembourg, 28, Boulevard Grande-Duchesse Charlotte, registered in the Luxembourg Trade and Companies Register under number B 292536. These GTC, and those that will be published on the WELLNESS THEORIES website at a later date, shall take precedence over any other written or oral commitments made previously by WELLNESS THEORIES. 
In the context of the online sale of WELLNESS THEORIES products, the Buyer (as defined in Article 2 hereof) acknowledges having read and unconditionally and unreservedly accepted the content and application of these general terms and conditions, even without formally signing them.
Any purchase on the website implies full and unconditional acceptance of the GTC.
The general or specific terms and conditions of WELLNESS THEORIES shall therefore apply in all circumstances and shall take precedence over any general terms and conditions of the Buyer.
Specific conditions may apply to certain products and will be specified in this case when the corresponding item is presented on the WELLNESS THEORIES website.
WELLNESS THEORIES reserves the right to modify these terms and conditions at any time, and the terms and conditions found on the website at the time of ordering the products will systematically apply to the contractual relationship with any Buyer.

2. DEFINITIONS:

2.1. "Contract" shall refer to all documents relating to WELLNESS THEORIES: these terms and conditions, the online sales form available on the WELLNESS THEORIES website.

2.2. "Purchaser" shall refer to any natural or legal person who has purchased WELLNESS THEORIES products via the website

2.3. "Site" refers to the website operated by WELLNESS THEORIES through which any Buyer may order products offered for sale.

2.4. "Products" refers to all movable goods and/or services that may be purchased by any Buyer via the WELLNESS THEORIES website.

2.5. "Parties" shall refer to the Buyer and WELLNESS THEORIES.

2.6. "Force Majeure": any unforeseeable and/or unavoidable event beyond the control of WELLNESS THEORIES, or any data unknown to science at the time of ordering the Products.

3. COMMANDE :

3.1. Toute commande par l’Acheteur s’effectuera en principe en ligne, via le Site, sur base des données publiées sur le site (l’image et la description des Produits peut être modifiées par la suite).  Il est interdit aux mineurs de moins de 18 (dix-huit) ans de commander sur le Site.
Il sera cependant loisible à tout Acheteur, via un courriel, téléphone, et/ou formulaire de contact adressé à WELLNESS THEORIES comprenant ses coordonnées téléphoniques complètes et les motifs de sa demande, de faire état de demande(s) particulière(s). L’absence de réponse à toute demande adressée dans les 15 (quinze) jours de l’envoi du courriel vaudra refus par WELLNESS THEORIES.

3.2. Le choix et l’achat des Produits relèvent entièrement de la responsabilité de l’Acheteur, particulièrement en ce qui concerne la pertinence de l'achat par rapport à ses besoins ou souhaits. Il incombe à l’Acheteur de vérifier personnellement l'exactitude de sa commande avant toute validation. La validation de la commande se fait par votre acceptation des présentes CGV, que l’Acheteur reconnait avoir consultées et avoir acceptées en procédant au paiement.

3.3. Il appartient à tout Acheteur souffrant notamment d’allergies, d’intolérances, de pathologies psychologiques, de maladies, de troubles hormonaux, de simples gênes, étant en état de grossesse, ayant le statut de femme allaitante, de consulter son médecin traitant et/ou tout professionnel de santé préalablement à tout achat de Produits.

3.4. La disponibilité du Produit sera en principe indiquée sur le Site. Une indisponibilité (après commande par l’Acheteur) peut cependant arriver exceptionnellement en raison de la gestion des stocks de Produits en temps réel. En pareille circonstance, la commande sera annulée et l’Acheteur avertit par WELLNESS THEORIES.

3.5. Tout Acheteur achète exclusivement pour son propre compte et son propre usage et ne pourra pas revendre les Produits par la suite.

3.6. L'Acheteur s'engage à fournir des informations exactes et complètes tant pour la livraison que pour la facturation des Produits. En cas d'erreur ou de modification, l'Acheteur s'engage à contacter au plus vite pour une rectification.

3.7. Pour effectuer une commande, tout Acheteur devra :
•    se connecter à son compte client, en en créant un si nécessaire, ou continuer en tant qu'invité ;
•    Sélectionner les articles et indiquer les quantités souhaitées, puis les ajouter à son panier. Le contenu est vérifiable à tout moment ;
•    Finaliser la commande en cliquant sur "panier" ;
•    Choisir le mode de livraison et compléter l’adresse de livraison ;
•    Sélectionner le mode de paiement, prendre connaissance et accepter l'intégralité des CGV, puis procéder au paiement sécurisé. 

3.8. Le paiement de la commande implique une acceptation pleine et entière des CGV.
Un courriel de confirmation sera envoyé à l'Acheteur après validation de la commande et du paiement.

3.9. Toute commande fera l’objet d’un envoi d’une facture exclusivement par courriel et au format électronique choisi par WELLNESS THEORIES.

3.10. Pour commander, l’Acheteur devra placer les Produits choisis dans son panier. Encore une fois, il lui incombera de vérifier personnellement l'exactitude de sa commande.

3.11. La commande devient irrévocable pour l’Acheteur, après paiement, dès qu’elle est confirmée par la réception du courriel afférent envoyé par WELLNESS THEORIES, sauf à faire valoir par la suite le droit de rétractation.

3.12. L’Acheteur, par son achat, certifie avoir la capacité juridique nécessaire selon la législation de son pays de résidence pour effectuer des achats sur notre Site.
Un deuxième courriel informera l’Acheteur de l'expédition de ses articles une fois que la commande sera préparée.
Il sera possible à l’Acheter de suivre l’état d'acheminement des Produits commandés grâce aux informations de suivi fournies dans le deuxième courriel ou en se connectant sur son compte client. 
En cas de défaut de réception soit du courriel confirmation, soit du courriel d’expédition, l’Acheteur pourra contacter WELLNES THEORIES à l'adresse suivante : contact@wellnesstheories.com.

3.13. L’Acheteur ne peut en aucun cas transférer/céder sa commande à qui que ce soit. 

3.14. WELLNESS THEORIES se réserve le droit d'annuler ou de refuser une commande pour des raisons légitimes, telles que notamment :
•    La violation des CGV ;
•    Une utilisation frauduleuse du compte de l’Acheteur ;
•    L'indisponibilité d'un produit suite à une erreur dans le chef du fournisseur ou de gestion des stocks ; 
•    Des erreurs techniques lors du paiement ;
•    un retrait du produit par une autorité ou administration.

WELLNESS THEORIES cannot be held liable on the basis of the above. 

4. CUSTOMER ACCOUNT:

4.1. The Buyer has the option of creating an account to access additional features, such as order tracking, purchase history, and personal data management.

4.2. When creating their customer account, in addition to providing their full personal details, the Buyer must enter a valid email address and choose a password known only to them in order to ensure the security of access to the Buyer's account.

4.3. It is the Buyer's sole responsibility to maintain the confidentiality of this password and not to share it with third parties. 

4.4. The Buyer is prohibited from ordering products for anyone other than themselves.

4.5. The Buyer acknowledges that they are solely responsible for any activity originating from their customer account.

4.6. Any data leak concerning the Buyer's customer account must be reported to WELLNESS THEORIES without delay.
If the Buyer suspects that their username and password are being used by a third party, they undertake to inform WELLNESS THEORIES immediately so that the password can be changed and/or the customer account in question can be closed.

5. PAYMENT:

5.1. Payments can be made by credit card (Visa, MasterCard, CB, Maestro, Amex), PayPal, or any other means offered on the Website.
Transactions are secured via an encryption system that complies with current standards. WELLNESS THEORIES does not have access to the Buyer's bank details.

5.2. If payment fails, the order will be automatically canceled and the Buyer will be notified by email.

5.3. The total amount of the order (including products and delivery costs) is debited from the customer's credit card at the time of transaction validation, i.e., immediately after the customer confirms the order.

6. TRANSPORTATION:

6.1. The cost of shipping is indicated on the date of the Buyer's order. The sale price will be increased by the shipping costs indicated on the date of the order. The cost of shipping may vary depending on the weight of the Products ordered and the destination.

6.2. Sales may only be made to the following countries: France, Belgium, Luxembourg, Spain, Italy, Germany, the Netherlands, and Monaco.

6.3. All orders are processed on the same day, provided that the order is placed Monday through Friday between 8:00 a.m. and 4:00 p.m. Otherwise, the order will be processed the next business day before 10:00 a.m.

6.4. Orders are not processed, shipped, or delivered on Sundays or public holidays. Standard delivery times are between 3 (three) and 7 (seven) business days (to a pickup point or home address) from the date the order is confirmed.

6.5. Delivery delays may occasionally occur.
In the event of a prolonged delay (exceeding at least four (4) days) in the shipment of the order, WELNESS THERORIES will contact the Buyer by email or telephone.

6.6. WELLNESS THEORIES shall be solely responsible for any failure in transportation except in cases of Force Majeure such as strikes, bad weather, or pandemics. 
Once the order has been shipped, the Buyer will receive a shipping confirmation email containing the delivery tracking number. The tracking number will also be available in the customer area of the website.

6.7. If the item ordered by the Buyer arrives at its destination damaged, or if there is a discrepancy between the delivery and the order, the Buyer must notify us as soon as possible (and in accordance with the GTC) by email to contact@wellnesstheories.com, which will process the Buyer's request as soon as possible.
By mutual agreement between the Parties, the Buyer undertakes to check the condition of the products upon receipt of their order and to report any defects within three (3) business days.

7. RIGHT OF WITHDRAWAL AND REFUND

7.1. WELLNESS THEORIES offers a 100% money-back guarantee for 14 (fourteen) calendar days (starting from the day after delivery) for all Buyers. 

7.2. If a Buyer has purchased a Product and is not satisfied with it, before opening/using the Products ordered, the Buyer may request a refund from WELLNESS THEORIES for their purchase, subject to returning the Product(s) to WELLNESS THEORIES (which will bear the associated costs) within the specified time frame (the date of deposit of the Product to be returned with the postal service provider being taken as proof) and subject to the following conditions.

7.3. All Product returns must:
- use the withdrawal form provided for this purpose (available on the Website) or any other unambiguous written statement clearly expressing the Buyer's desire to withdraw. This statement must be made before the expiry of the specified period and may be sent by email to contact@wellnesstheories.com;
- Under no circumstances should the Product be opened and/or used. 
- The Product must be returned in perfect condition and in its original packaging. 
- The Buyer has a period of 14 (fourteen) days, starting from the day after the decision to withdraw, to return their order to WELLNESS THEORIES.  
- If the returned Product is not received by WELLNESS THEORIES, it will be the customer's responsibility to track the shipment and, failing that, no refund will be issued. 

7.4. Any refund will normally be made within 7 (seven) days of receipt of the Products returned by the Buyer and after verification by WELLNESS THEORIES. 
If the returned Products do not meet the above return conditions, the refund may be refused or reduced.

8. RATES AND BILLING:

8.1. The prices charged by WELLNESS THEORIES are those indicated on the Website on the day the Buyer places the order.  

8.2. WELLNESS THEORIES also offers group purchases (product bundles), allowing customers to benefit from reduced prices and specific promotional offers, priority access to new products, or additional services. 

9. WARRANTIES:

9.1. WELLNESS THEORIES undertakes to supply products that comply with the description on the Website on the date of the order and are free from defects. WELLNESS THEORIES shall be liable to the Buyer for any lack of conformity that exists at the time of delivery of the Products and/or that appears within two years of delivery of the Products.

9.2. The warranties do not cover defects resulting from misuse or improper maintenance of the Products ordered.

9.3. Any Buyer who finds a defect in the Products ordered may request that WELLNESS THEORIES repair, replace, or refund the Products, as applicable.

10. LIABILITY:

10.1. Any failure by the Buyer to comply with these terms and conditions shall render the Buyer liable and shall exempt WELLNESS THEORIES from any liability. 

10.2. The Buyer is solely responsible for the data they share with WELLNESS THEORIES via the Website.
The Buyer is also solely responsible for the accuracy of all contact details provided that are essential or simply useful for the delivery of the Products, such as surname, first name, full address (number, street, postal code, floor, apartment number, locality, digital code mailbox, etc.) and WELLNESS THEORIES denies all responsibility in the event of false and/or incomplete data. 

10.3. The Buyer acknowledges and agrees that under no circumstances are the Products intended to diagnose, treat, cure, or prevent any disease. 
In addition to the above, the Buyer is required to strictly comply with the dosage/dosage instructions/usage instructions accompanying the Product ordered. 
Any Buyer undergoing medical treatment is required to consult their doctor before purchasing any Products. 
Any Buyer with allergies is also required to consult their allergist before purchasing any Products. 
Any Purchaser who is pregnant or considered to be breastfeeding shall be solely responsible for taking into account her condition when ordering Products.
The Buyer is required to verify, prior to purchase, that the Product complies with all standards applicable in the country of delivery and/or use. 
WELLNESS THEORIES accepts no responsibility for side effects resulting from misuse of products or medical incompatibility.

10.4. Under no circumstances may the Products be administered to minors.  

10.5. WELLNESS THEORIES cannot be held liable for damage resulting from inappropriate or unintended use of the Products ordered by the Buyer, or from handling errors. It is expressly agreed that WELLNESS THEORIES shall not be liable for any damages whatsoever affecting the Buyer, their family or third parties to the order, including loss of use, loss of profits, loss of opportunity, loss of enjoyment, inability to work and/or perform resulting from the Buyer's failure to fulfill any of their obligations. 
In the event of Force Majeure, WELLNESS THEORIES shall not be held liable for any damages of any kind affecting the Buyer, their family, or third parties to the order. 
In any event, and if WELLNESS THEORIES were to be held liable under these terms and conditions, the Buyer agrees that the maximum amount of damages that WELLNESS THEORIES could be ordered to pay shall in any event be capped at 10 (ten) times the amount of the most recent order for Products. 

11. PRIVACY AND DATA CONFIDENTIALITY:

11.1. WELLNESS THEORIES carries out its missions in complete confidentiality and with respect for the privacy of each individual.

11.2. The personal data of any Buyer shall remain the exclusive property of the Buyer and shall be used exclusively for the internal purposes of WELLNESS THEORIES (except for the purposes of transport and/or payment of the Products and strictly in relation to the data necessary for this). This data is processed in accordance with the provisions of the General Data Protection Regulation ("GDPR"). 

11.3. WELLNESS THEORIES refuses to sell or share data with third parties (except for the strict purposes of operating the Website and, where applicable, at the request of a Luxembourg or foreign government agency). 

11.4. The Buyer agrees that cookies generated will be stored by WELLNESS THEORIES during any connection to the Site.

11.5. Buyers have the right to access their personal data and, where applicable, to correct it as provided for by law. To do so, Buyers may contact the WELLNESS THEORIES data protection officer by email. contact@wellnesstheories.com (The Great War and the Great Depression). 
All Buyers will also be able to modify their personal data directly in the customer area.

11.6. Buyers expressly authorize WELLNESS THEORIES to collect and process their personal data within the framework of the Contract. 

11.7. The Buyer's data will be kept for 5 (five) years after the last order of Products.

12. INTELLECTUAL PROPERTY:

12.1. All trademarks, designations, logos, designs on the Products and/or on the website, as well as all graphic and visual elements, are the exclusive property of WELLNESS THEORIES. In accordance with the law of April 18, 2001 (as amended) relating to copyright and related rights, the reproduction and distribution of any element belonging to WELLNESS THEORIES is prohibited without the prior express authorization of WELLNESS THEORIES.

12.2. All Purchasers shall refrain from counterfeiting, allowing counterfeiting, or promoting counterfeiting in any way whatsoever of WELLNESS THEORIES products. WELLNESS THEORIES therefore reserves the right to take all appropriate action to enforce its copyright and full ownership of its documentation, creations, productions, and programs. The Buyer undertakes to take all necessary measures to prevent their distraction, reproduction or copying, transfer or transmission to third parties, and to cooperate actively with WELLNESS THEORIES at WELLNESS THEORIES' first request.  
Any violation of the above shall be considered a serious breach by the Buyer. 

12.3. All Buyers grant WELLNESS THEORIES the right to reproduce, free of charge, any comments and/or posts (accompanied by any photographs) made by the Buyer in question on any social media/websites. However, the Buyer concerned may request the removal of the post.

13. COMPLAINTS: 

All complaints must be addressed to WELLNESS THEORIES, by email to the following email address contact@wellnesstheories.com or by registered mail to the postal address indicated on the Website.
Complaints are usually processed within 10 (ten) business days.
The Buyer must provide proof of purchase and, if necessary, photos to support their claim.
In the event of a dispute, in addition to seeking an amicable settlement, the Buyer may refer the matter to the competent courts.

14. AMICABLE SETTLEMENT OF DISPUTES:

In the event of a dispute, the Buyer is invited to contact WELLNESS THEORIES customer service to attempt to find an amicable solution.
The Buyer may also use the European Online Dispute Resolution (ODR) platform, available at the following address: http://ec.europa.eu/odr.

15. SAFEGUARD CLAUSE:

15.1. The invalidity or unenforceability of any provision or clause of the contract between the Buyer and WELLNESS THEORIES, including these general terms and conditions, shall not affect the validity of the other provisions or clauses of the Contract, which shall remain fully valid.

15.2. The Parties agree to endeavor to replace by mutual agreement any provision or clause that is void or unenforceable with a valid and enforceable clause that has, as far as possible, the same effect as the disputed provision or clause. The obligations of the parties arising from a provision or clause that is void or unenforceable shall be suspended until it is replaced in the contract.

16. INVALIDITY-SEPARABILITY:

If any clause contained in these terms and conditions, or its application to any person or legal entity or situation, proves to be invalid, the remainder of the terms and conditions, or the application of the clause to other persons or legal entities or situations, shall not be affected.

17. DISPUTES AND APPLICABLE LAW, COMPETENT JURISDICTION:

These general terms and conditions are subject in their entirety to Luxembourg law. 

Even though WELLNESS THEORIES favors an amicable agreement, any disputes arising from the agreement between the Parties shall fall under the express and exclusive jurisdiction of the Luxembourg courts, notwithstanding multiple defendants or the introduction of third parties, even for emergency or protective proceedings, in summary proceedings or on request. By accepting the Contract, the Buyer expressly accepts the foregoing. 

18. CONTACT:

For any questions or complaints, anyone can contact customer service at the following contact details: 

Email: contact@wellnesstheories.com

At the phone number listed on the Site: Available Monday through Friday, from 9:00 a.m. to 5:00 p.m.

Via contact form: Accessible directly on our Website.